PRE-ORDER

What is Pre-order?

A pre-order allows you to secure an item before it is officially available for general sale. After the pre-order period ends, we place the order with our supplier in South Korea. It usually takes 2-4 weeks for your item to be delivered once the pre-order period concludes.

• Please note that all pre-order items are not eligible for returns, exchanges, or refunds (except in cases of faulty items). Once your pre-order is confirmed, it cannot be cancelled.

• While we aim to provide an accurate Estimated Time of Arrival (ETA), delivery times are influenced by shipping schedules and customs procedures. Please understand that delays may happen due to circumstances beyond our control.

• We will always strive to speed up the process. If there are any issues or delays with your shipment, we will keep you updated. You will also receive tracking details via email once your order has been shipped.

• We confirm stock availability with our supplier in South Korea before opening the pre-order. However, occasionally items may sell out during the pre-order period. If an item sells out, your order will be automatically refunded, and you will be notified via email.

• For pre-orders placed after the period has ended, please contact us. We can check with our supplier in South Korea for stock availability and assist you with placing an order, either within the ongoing pre-order or the next available pre-order period.  Please feel free to DM us to check and confirm stock availability.