Refund Policy
We’re happy to assist you with exchanges and store credit where applicable! Please read our policy carefully before making a return.
We only offer refunds for faulty items. If you’ve had a change of mind, you’re welcome to exchange your item or receive store credit. Please note that pre-order items are not eligible for exchange or refund due to change of mind, so we kindly ask you to review your order carefully before purchasing. Our policy complies with the Australian Consumer Law and regulations
Exchange
• If you’d like to request an exchange, please contact us within 72 hours of receiving your package with proof of purchase. The item must be returned within 10 days of delivery.
• Each item can be exchanged one time only within the allowed timeframe.
• Customers are responsible for the return shipping cost and re-shipping fee (which varies based on the item’s size and weight). A $7 handling fee will also apply.
• To be eligible for an exchange, the item must:
• Be in its original condition, with all original tags and labels attached.
• Be undamaged, unworn, unwashed, and unused.
• Include any promotional gifts that were received with the purchase.
• If the above conditions are not met, we may need to decline the exchange request (e.g., signs of wear, perfume, fabric softener, cigarette odor, makeup stains, etc.). In such cases, the item will be sent back to you, and return shipping costs will apply.
Store Credit Policy
• Store credit will be issued for the returned item, excluding the original shipping fee and a $7 handling fee.
• The credited amount will reflect the final amount paid at checkout, excluding any discounts applied at the time of purchase. If your order qualified for free shipping, the standard shipping fee will be deducted from the credited amount.
Additional Terms
• We recommend using registered mail for returns, as we cannot take responsibility for lost return packages.
• Sale items, underwear, swimwear, socks, and jewelry are not eligible for exchange or store credit due to change of mind.
• Your exchange request will be processed only after we receive and inspect your return item.
If you have any questions or need assistance with the exchange process, we’re here to help! Feel free to send us a DM on Instagram or email us at yvonne.au.cs@gmail.com, and our friendly Customer Care team will be happy to assist you.
Quality Control & Faulty Item
• We take great care in ensuring the quality of our products. All items undergo multiple inspections in both Korea and Australia before being shipped. To maintain our high standards, we thoroughly check each product and record a video during the packing process.
• If your item is confirmed to be faulty, we will provide you with a return label, which you can use to send the item back to us. (For a faster return process, you may choose to print the return label yourself.) Once you receive the return label, we will arrange for the courier to pick up the returned item from your address.
• Once we have received the returned item, we will process your refund. Refunds will be issued to your original payment method, and depending on your bank or payment provider, it may take 3 to 10 business days for the funds to appear in your account.
What Is Not Considered a Fault
The following factors do not qualify an item as faulty:
• Colour variations due to differences in screen settings or lighting conditions when the photo was taken
• Minor marks (under 5mm), loose stitches, or natural fabric wrinkles
• Slight measurement differences (1-3cm), as all items are hand-measured
• Damage caused by improper washing or care
Cancellation Policy
Unfortunately, we are unable to cancel or make amendments to orders that are already being processed for shipment, in transit, or pre-order items.
Please ensure that all details provided are complete and accurate when placing your order.
For items that are not yet being processed for shipment, please contact us first to check if cancellation is possible. If cancellation is approved, please note that any fees incurred during the order process will be charged.
Lost Packages
While we will do our best to assist you in locating a missing package, we cannot be held responsible for lost parcels as this is an external issue beyond our control. However, we will lodge an investigation request with the courier and provide you with any relevant documentation to support your claim.